As technology continues to evolve, so do the expectations of customers. Nowadays, consumers expect to be able to engage with brands on a multitude of channels, such as social media, email, phone, chatbots, and more. This is where omnichannel engagement comes into...
A recent Forbes advisory article has revealed that credit card debt per borrower reached an average of $5,474 in Q3 2022, which is 12.7% higher compared to the previous year. The overall increase in debt amounted to $38 billion in just one quarter, marking a 15%...
Maintaining a strong customer base is crucial for the success and growth of any business. Yet, the detrimental impact of customer churn, or the rate at which customers stop using your products or services, can hinder your progress. High churn rates not only impact...
As the world becomes increasingly digital and businesses continue to expand their reach globally, customer service outsourcing has become an essential part of many organizations’ operations. However, as technology advances and customer expectations evolve, the...
The fintech industry is growing exponentially, owing to the surge in mobile wallets, digitized money, paperless lending, and much more. The global fintech industry saw a record funding of over $131.5 billion in 2021, and the number is expected to get bigger in 2022....
Recent Comments